Política de reembolso

30-day Satisfaction Guarantee!

Our 30-day satisfaction guarantee is a testament to our commitment to customer happiness and confidence in the quality of our products. We understand that every customer's needs and preferences are unique, and our guarantee is designed to provide you with the peace of mind to try our products without any worries. From the day you receive your purchase, you have a full 30 days to use and evaluate it. If, for any reason, the product doesn't meet your expectations, we're more than happy to offer you a refund or exchange. This guarantee reflects our dedication to outstanding customer service and our belief that true quality stands the test of time and use. We want your experience with us to be risk-free and thoroughly satisfying, ensuring that you feel valued and supported every step of the way.

Please note that returns will need to be sent to the provided return address.

Please contact us for any return question at contact@hongobrand.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received your return, and let you know if the refund was approved. When approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@hongobrand.com.